Frequently Asked Questions
Why should I work with you as a travel advisor?
Time is precious – why not use an expert to make the most of it? Planning a trip takes countless hours of research and your online searches (hello google) won’t reflect your personal preferences. With over a decade of experience in luxury hospitality, we know how to anticipate and exceed our clients needs. Plus, our network and partnerships unlock exclusive experiences you won’t find anywhere else.
If I’m only booking a hotel, is there still a fee?
Hotel bookings are complimentary. We will connect you with the hotel concierge directly to coordinate your itinerary.
I’ve already booked my hotel, can you help?
Yes – we can do what is called a take over booking, meaning we will reach out to the hotel property to extend our amenities and ensure you get the VIP treatment. We are unable to assist with stays booked on points or rates through a third-party booking site (Amex or Expedia). Fill out a trip assessment form and we’ll be in touch.
How long will it take to get my itinerary?
It takes about seven to ten business days for us to complete a first draft proposal of your itinerary after your in depth discovery call. This delivery time may vary due to unforeseen circumstances like a surge in requests for us and our travel partners. We will be both timely and frequent in our communications so you know what to expect.
Can you book an AirBnB or VRBO?
We understand that for some trips you may be wanting more space but we do not work with AirBnB or VRBO as we can’t guarantee the property will meet our standards. We only work with vetted, private home partners and resort residences to ensure you’ll end up at a property that you’ll enjoy.
Can I book using credit card points?
Credit card points are personally tied to your name and account so we require these reservations to be made directly by you. If you’d like Luxterra Travels’ personal assistance with designing an itinerary only trip, we can provide this concierge service at a $100 per hour rate
Can you help me with flights?
Yes, we have access to an air desk who can provide flight reservations for all classes. Many of our tour suppliers can provide internal country flights as well.
Does Luxterra Travel recommend travel insurance?
We always provide our clients with a quote for trip insurance once booked to ensure your investment is protected.
